FAQ

Order information

How can I change my credit card details online?

It’s easy to add a new credit card, delete a card or change your credit card information on your account. Click here to go to "Credit Cards and Billing Addresses" in your Account. Please note that after an order has been placed, we are unable to update the card associated with it. Also, updating your default credit card will not affect any previous orders placed.

 

Can I Order by Phone?

No, we like to keep it quick and simple. So it will only be possible to order online.

 

How Much is Shipping?

Vipe Activewear offers variable flat-rate, domestic shipping on most items via UPS (USPS for PO Boxes and APO/FPO addresses) based on the option you select during checkout. Free UPS ground shipping for orders over $150. Vipe Sportswear offers 15 to 25 Euro flat-rate shipping to most  European countries and free shipping for all orders over 150 Euro.

 

When will my online store order be shipped? When will it arrive? 

We will ship order within 24 to 48 hours. Depending on your selected delivery method and your location will determine ship time.

 

What's the status of my online store order? How do I track my order?

You will receive a confirmation of purchase order as well as a second email confirming shipment and tracking number.

  

What countries do you ship to? What about duties? Is there anywhere you don't ship? 

We can ship to any country, shipping cost will be higher for some countries.

 

Do you have a size chart?

Size chart is located on the shop page.

 

Can I change or cancel my order?

If you're having second thoughts about your online order and wish to cancel it, please give us a call or email us at customerservice@thevipe.com. We can't make any changes once the order has been placed.

 

What are my payment options?

We accept Visa, MasterCard, American Express and Paypal.

 

Are there any items that can't be returned?

Yes, underwear, headwear, water bottles, and final sale items.

 

Does Vipe Sportswear/ vipe Activewear Ship Overseas?

Yes, we do! For more information on international shipping rates and the countries we service, please visit our European shop.